📄 How Climb Group Collects and Uses Your Data

How Climb Group Collects and Uses Your Data

Your privacy matters to us. This FAQ provides a clear summary of how Climb Group collects, uses, and protects personal data. It is intended as guidance only; for full details, please refer to our official Privacy Policy. 

We comply with the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025. Please note that your information may be provided directly by you or on your behalf by a third party such as a colleague, employer, marketing agency, or data broker. If this happens, we assume they have obtained your consent.

Who is responsible for my data?

Climb Group is operated by The Investor Ladder Limited, trading as Climb Group. We handle your personal data in compliance with the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

How does Climb Group collect my personal data?

We collect personal data when you:

  • Register for events or subscribe to our services.
  • Fill in forms on our website or contact us directly.
  • Provide feedback or respond to surveys.

Important: Your details may also be provided on your behalf by a third party, such as:

  • A colleague or your employer.
  • A partner company or marketing agency.
  • A data broker acting under lawful basis.

If someone registers you for an event or service, we may receive your information indirectly.

What information do you collect?

This may include:

  • Your name, company, and contact details.
  • Event-specific requirements.
  • Records of correspondence, survey responses, and feedback.
  • Technical data such as IP address, browser type, and time zone settings.

How does Climb Group use my data?

We use your data to:

  • Manage event participation and networking opportunities.
  • Communicate about upcoming events, surveys, and relevant services (with your consent).
  • Comply with health and safety requirements for incidents at venues.
  • Improve our services through anonymised analytics.

Does Climb Group share my data with third parties?

  • We do not sell your data.
  • We share personal data with event partners and member organisations where relevant to your participation.
  • We share anonymised data with analytics providers for research and marketing purposes.
  • All sharing is done under lawful bases and with contractual safeguards that meet UK GDPR standards.

How long is my data retained?

  • Membership-related data: up to seven years after expiry.
  • Initial enquiry contact details: up to two years.
  • Correspondence: two years.
  • Communication preferences: retained indefinitely to respect your choices.

How does Climb Group protect my data?

  • All data is processed and stored within the UK and EEA.
  • We use physical, electronic, and managerial safeguards to prevent unauthorised access.
  • No automated decision-making processes are used.

What about cookies and tracking?

  • Our website uses cookies. Non-essential cookies are only activated with your consent.
  • You can manage preferences via our cookie banner in line with ICO and PECR guidance.

What are my rights under UK GDPR?

You have the right to:

  • Access, amend, or request erasure of your data.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the Information Commissioner’s Office if you are dissatisfied.

To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond within one calendar month.

Will my data be used for marketing?

Yes, but only with your consent. If you opt out of marketing communications, your membership will be discontinued, as active engagement is a core requirement of our network.